Privacy Policy

Welcome to MooculCare, a brand operated under Tanish Pharma. We highly value your trust and privacy. This Privacy Policy details how we collect, use, protect, and handle your personal data when you visit our website (www.mooculcare.in), interact with our Meta (Facebook/Instagram) advertisements, or communicate with our telemarketing and WhatsApp support teams.

1. Information We Collect

To provide you with our Ayurvedic products and personalized customer service, we collect the following data:

• Identity & Contact Data: Name, phone number, email address, billing, and shipping address. This may be collected via our website forms, WhatsApp messages, or during phone calls with our verified telecallers.
• Transaction Data: Details of the products you purchased (e.g., Provita Gold, Jeera Shakti), partial advance payments (e.g., ₹100 COD advance), and Cash on Delivery fulfillment status.
• Technical & Usage Data: IP address, browser type, device information, operating system, and how you interact with our website, captured via cookies and Meta tracking pixels.

2. How We Use Your Information

We strictly use your data for legitimate business purposes, including:

• To process, fulfill, and dispatch your orders.
• To verify your delivery address via phone calls or WhatsApp to ensure accurate logistics and reduce Return to Origin (RTO) instances.
• To provide customer support and follow up on your Ayurvedic supplement cycle (e.g., monthly replenishment reminders).
• To improve our website functionality, analyze ad campaign performance, and deliver relevant Ayurvedic health content.

3. WhatsApp Business API & Telemarketing Consent

Opting Out: You maintain the right to withdraw your consent at any time. If you no longer wish to receive updates or reminders via WhatsApp, you can simply reply with the word "STOP" in the WhatsApp chat, and our automated systems will instantly remove you from our broadcast list. You may also request removal by emailing us or informing our telecallers during a call.

4. Data Sharing & Third-Party Partners

We respect your privacy and do not sell your personal data to data brokers. We only share necessary information with trusted third-party service providers to fulfill our services:

• Logistics & Courier Partners: (e.g., Shiprocket) We share your name, address, and phone number solely for the purpose of physically delivering your order to your doorstep.
• CRM & Communication Providers: (e.g., TeleCRM, WhatsApp Business API providers) To securely manage your customer profile, track order history, and facilitate official brand communication.
• Advertising Platforms: (e.g., Meta/Facebook, Google) We use tracking pixels to understand how our ads perform. This data is aggregated and encrypted by the platforms.
• Legal Requirements: We may disclose information if required to comply with Indian laws, government requests, or to protect the rights and safety of Tanish Pharma.

5. Health & Medical Disclaimer

MooculCare provides Ayurvedic dietary supplements. Any health, fitness, or nutritional information provided on our website, during telecaller consultations, or via WhatsApp is for educational purposes only. Our products are formulated based on ancient Ayurvedic texts and are certified by the Ministry of Ayush, but they are not intended to diagnose, treat, cure, or prevent any severe medical disease. Results may vary from person to person based on lifestyle, diet, and internal health.

6. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies (such as the Meta Pixel and Google Analytics) to enhance your browsing experience, remember your preferences, and deliver targeted advertising. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function optimally.

7. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal information. All transaction data and customer details are stored on secure servers. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet is 100% secure.

8. Your Rights

Under applicable Indian data protection laws, you have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or request the deletion of your data from our active marketing databases. To exercise these rights, please contact us using the details below.